O R D E R C A N C E L L A T I O N S
We at EREZ Organic work hard to help you get your orders as quickly as possible. Order changes are possible if you contact us within 1 day of your order at firstname.lastname@example.org.
O R D E R I S S U E S
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
If your order arrives damaged or defective, please contact us immediately at email@example.com so we are able to assist you and resolve the issue. We will happily replace any damaged items, however a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund. At this time, we are not able to refund items that arrive damaged.
R E F U N D S & E X C H A N G E S
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer returns within 30 days of purchase back to your original form of payment. To return, please pack the items safely back into the original packaging. Once we receive the package and inspect the product(s), the total amount minus the original shipping cost will be returned back to your original form of payment. The returned item must have at least 50% or more of the product left in the bottle/jar/tube in order to qualify. If the product does not meet the return requirements, store credit will be issued instead. Unfortunately, we are unable to offer exchanges at this time.
EREZ Organic is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to EREZ Organic.
Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To return your product, you should mail your product to: 28. Pluku 3, 10100 Prague , Czech Republic
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.