Shipping/Orders/Payment


SHIPPING

EUROPEAN S H I P P I N G

Items ordered and paid for will ship within 48-72 hours, unless otherwise noted in description of product. We primarily ship through Czech Post. After leaving our facility, international mail typically delivers in 5 business days for standard shipping. You will receive an email notification from us once your order has been shipped. Some items may ship in separate boxes, but will not require additional shipping charges.

Once the package has left EREZ Organic and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.

At this time, we are unable to ship to APO addresses, PO boxes, and freight-forwarding companies.

Shipping Pricing for EUROPE:

Domestic shipment to Czech Republic 5€

All shipping till 1 kg 5€

Above 1kg 15€

Orders over 75€ are eligible for free shipping

I N T E R N A T I O N A L   S H I P P I N G

For now we send mostly to our European customers but if you wish you receive our products outside of Europe, please contact us at support@erezorganic.com for a shipping quote before placing the order.

Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.

Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return the package, we may refund the order less any shipping paid.

Unfortunately, we are unable to ship to forwarding company addresses at this time. If an order is placed with a forwarding shipping address, the order may be cancelled automatically by our system.

ORDERS

O R D E R     &   C A N C E L L A T I O N S

We at EREZ Organic work hard to help you get your orders as quickly as possible. Order changes are possible if you contact us within 1 day of your order at support@erezorganic.com.

O R D E R   I S S U E S

If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

If your order arrives damaged or defective, please contact us immediately at support@erezorganic.com so we are able to assist you and resolve the issue. We will happily replace any damaged items, however a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund. At this time, we are not able to refund items that arrive damaged.

PAYMENT

We offer secure online ordering and accept Visa, MasterCard and Paysafecard.

All prices are in EUR. Payment for international orders will be processed at the current exchange rate and will appear so on your bank statement.